Return & Exchange Policy

We want you to love your purchase! If you're not completely satisfied, we're happy to help.

Returns

Returns are accepted within 30 days of the delivery date.

To be eligible for a return:

• Items must be unworn, unwashed, and in their original condition.
• All original tags must be attached.
• Items must be free of stains, odors, pet hair, or damage.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Final sale or clearance items
• Gift cards
• Customized or personalized products

Exchanges

If you need a different size or color, please contact us within 30 days of receiving your order. Exchanges are subject to product availability.

Refunds

Once your return is received and inspected, we'll notify you of the status of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error or a defective item.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue so we can make it right.

How to Start a Return

To request a return or exchange, please contact our customer support team with your order number and the reason for your return. We'll provide instructions for completing the return.

Thank you for shopping with us! Southern Sweeties Boutique